Returns Update: We're currently experiencing a backlog with processing incoming returns due to limited staff/skeleton staffing as we've implemented safety precautions following government health guidelines. If you've received an email from us stating that it has been received - Please allow 2-5 business days for your return resolution to be processed. Thank you for your patience and stay safe. 🙏🏽
1. Cancel policy
You always have the right to cancel your purchase within 30 days from the day you purchased the goods. If you want to cancel your order please provide us the notice through our Return Portal before sending back your order.
Once you have notified us about the cancellation, the sum of your order will be refunded to you as soon as possible, at the latest within 30 days of your cancellation.
The return is made at your own cost once you have made the cancellation of the contract.
If you received the goods you are responsible to take reasonable care of them and you must send the goods back to us in their original condition within 30 days from the day you purchased the goods.
We reserve the right to make a charge of not exceeding our direct costs of recovering the goods if you do not return the goods.
2. Exchange policy
If you want to exchange your goods please provide us with the notice through our Return Portal.
You have the right to exchange your goods within 30 days from the day you received the goods. Note: It doesn't have to take 30 days for us to receive it.
The return of the item is made at your own cost.
3. Return policy
In order to have the right to return the goods:
- The goods must be returned within the 30 days from the day of purchasing.
- The goods need to be unused and undamaged.
- All the labels need to be left on the goods.
- For hygienic reasons, we cannot accept returns on underwear, swimwear, socks and accessories.
If these conditions are not fulfilled the goods will be sent back and you will be charged for the shipping and handling.
Our Return Center and Warehouse Distribution Center are located within the same facility in Auckland, New Zealand. All returns are to be sent to this premise with shipping details on how to get your return back to us provided via email upon your Return Portal Submission being processed.
Return Note: If you have placed your return submission within our Return Portal yet are wanting to:
- Keep any item/s that are listed for return
- Add any item/s within the same order
- Update the original return resolution (change from refund, store credit or exchange to another resolution between these options)
Then please email us ASAP at firstname.lastname@example.org stating your intended update. Our crew will then assist with the necessary adjustments to be made.