WE SHIP WORLDWIDE!
Orders will usually be shipped within 1-2 working days with DHL Express 😊
Please remember the postman doesn't work on weekends and public holidays, but we will always get your order out to you as soon as possible.
(PS. all shipping costs in Australian dollars).
Order to New Zealand, US and Asia? Please head to: www.aimn.co.nz
Countries in Europe, please make your purchase at www.aimn.com
Shipping rates and shipping time: (Shipping time does not include the day of posting.)
DHL Express shipping takes 1-2 working days to deliver (overnight delivery to most cities. Rural areas, addresses outside their service area and PO boxes might take a few extra days).
Orders under $50: 7$ with DHL EXPRESS SHIPPING
Orders over $50: $5 with DHL EXPRESS SHIPPING
Overs over $150: FREE DHL EXPRESS SHIPPING
- Order before 10am AEST and have it delivered the next day!
PS. Shipment to countries outside of New Zealand may be subject to taxes and customs duties. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
Please note that AIM'N is not liable for any freight charges incurred by refused shipment and unclaimed goods.
RETURNS
1. Cancel policy
You always have the right to cancel your purchase within 30 days from the day you purchased the goods. If you want to cancel your order please provide us the notice through our Return Portal before sending back your order.
Once you have notified us about the cancellation, the sum of your order will be refunded to you as soon as possible, at the latest within 30 days of your cancellation.
The return is made at your own cost once you have made the cancellation of the contract.
If you received the goods you are responsible to take reasonable care of them and you must send the goods back to us in their original condition within 30 days from the day you purchased the goods.
We reserve the right to make a charge of not exceeding our direct costs of recovering the goods if you do not return the goods.
2. Exchange policy
If you want to exchange your goods please provide us with the notice through our Return Portal.
You have the right to exchange your goods within 30 days from the day you purchased the goods. Note: It doesn't have to take 30 days for us to receive it.
The return of the item is made at your own cost.
3. Return policy
In order to have the right to return the goods:
- The goods must be returned within the 30 days from the day of receiving.
- The goods need to be unused and undamaged.
- All the labels/tags need to be left on the goods.
- For hygienic reasons, we cannot accept returns on underwear, swimwear, socks and accessories.
The return of the item is made at your own cost.
If these conditions are not fulfilled the goods will be sent back and you will be charged for the shipping and handling.
Our Return Center and Warehouse Distribution Center are located within the same facility in Auckland, New Zealand. All returns are to be sent to this premise with shipping details on how to get your return back to us provided via email upon your Return Portal Submission being processed.
Return Note: If you have placed your return submission within our Return Portal yet are wanting to:
- Keep any item/s that are listed for return
- Add any item/s within the same order
- Update the original return resolution (change from refund, store credit or exchange to another resolution between these options)
Then please email us ASAP at return@aimn.co.nz stating your intended return update. Our crew will then assist with the necessary adjustments to be made.
